SUSAN J. WHITCOMB

(302) 345-8989

smerlin007@comcast.net

 

 

BACKGROUND SUMMARY

Experienced and motivated Registered Telecommunications Distribution Designer (RCDD) with DOD Security Clearance. Expertise as a designer and project manager in technology upgrades, Life Cycle Replacements, new construction, retro-fits, moves/adds/changes of all sizes, MAN/WAN, outside plant (OSP) optical fiber and copper installation in both government and commercial environments.  Skilled at interpreting complicated technical terminology for the client and ensuring the project's ultimate direction truly meets the needs of the customer.  

 

Key strengths include:

·               Supervision of multiple teams of technical personnel.

·               Highly organized and detail-oriented.

·               Strong decision-making skills.

·               Knowledge of codes and standards pertaining to the National Electric Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), American National Standards Institute (ANSI), Department of Defense Unified Facilities Criteria (UFC), Department of the Army Installation Infrastructure Architecture (I3A), and Building Industry Consulting Services International (BICSI).

 

PROFESSIONAL EXPERIENCE

Dynamic Concepts, Inc., Washington, DCOctober 2014 - Present

RCDD and Senior Project Manager

·               Currently responsible for the installation of low-voltage cabling on the Smithsonian National Museum of African American History and Culture under GC Clark/Smoot/Russell.

 

 

U.S. Army ITA-Ops Contract, Arlington, VAFebruary 2009 – October 2014

RCDD for General Dynamics on the ITA Service Design Team

·               Lead RCDD and Portfolio Manager to a team of RCDDs and network/technical professionals responsible for designing and estimating service requests from Government Customers in the Pentagon and the National Capital Region (NCR).

·               Assigned service requests to team members, tracked status of estimates, projects and installation plans, reported to Senior Management in General Dynamics.

·               Collaborated with project managers and Senior Leadership on process improvement, documentation revisions, and program management plans.

·               Re-designed existing MAN/WAN TR and successfully relocated the live Pentagon MAN Node in Crystal City, which supports some 3,000+ government users.

·               Designed new TRs and fiber backbone infrastructure for nine buildings at Ft. Belvoir for HQDA OAA tenants being relocated due to BRAC 132.

 

 

IES Commercial, Inc., Bridgeville, DESeptember 2008 – December 2008

Project Manager

·               Responsible for managing all DE projects, including service orders. 

·               Managed a team of telecommunications installers, primarily inside plant work, including voice/data/video.  Some estimating performed.

 

 

Acro Services, Inc., Livonia, MIJune 2007 – August 2008

Design Engineer

·               Contract assignment to AT&T West Construction and Engineering in Alhambra, CA, as a Design Engineer for Project Lightspeed.

·               Reviewed existing copper plant to identify and condition specific pairs to carry the new AT&T U-Verse product to residential and commercial customers.

·               Responsible for quality reviewing other engineer’s work.

 

 

The Telephone Man, Inc., Avondale, PAApril 2006 – November 2006

Project Manager/Estimator

·               Responsible for providing leadership, overall day-to-day direction, organization, coordination, communication, and ownership of all client projects. 

·               Served as the liaison between the client and The Telephone Man (TTM) employees, Operations Manager, and the President. 

·               Oversaw project budgets to ensure bid specifications were met.

·               Managed the communications installation of the Red Clay Consolidated School District’s Major Capital Improvement Plan, consisting of twenty-two schools and a new administration building.

·               Facilitated the design and installation of communications cabling for the Cecil County Public School District’s Renovation Project.  

 

 

MBNA TECHNOLOGY, INC., Newark, DEJanuary 1993 – April 2006

Senior Voice Engineer/Project Manager

·               Responsible for new construction and retro-fit projects for four campuses, which housed 7500 people.

·               Responsible for Requests for Proposals (RFP's), managed multi-million dollar budgets, and hired installation contractors.

·               Served as the telecommunications liaison for individual business areas for major moves/adds/changes.

·               Designed all copper and fiber requirements, including OSP, a new Equipment Room (ER), and a new Telecommunications Room (TR) for the construction of a two-story building to hold two separate business areas totaling over 1000 work outlets.

·               Managed the removal of out-dated copper cabling, installed new Category 6 (CAT6) cabling, constructed a new TR, installed new 50/125 micron armored optical fiber (OF), and new copper backbone to support equipment and station upgrade for the credit card production department, a 24X7 operation. Two-year project completed successfully without service interruption.

·               Undertook the project management role for the installation of two new SONET rings. Nortel and Verizon equipment installed at five different campuses, along with additional single-mode, multi-mode, and OSP optical fiber at all locations.

·               Assisted the Facility Department in the relocation of the mail center from one campus to another after 9/11. A new TR was constructed, new voice/data cabling installed to support over 100 work outlets, and a new overhead paging system was added.

·               Collaborated with other telecommunications project managers in the relocation of a 350 person call unit from one campus to another with no service interruption.

·               99% of projects completed on time and under budget.

PROFESSIONAL DEVELOPMENT

·               Registered Communications Distribution Designer (RCDD) – current through 12/31/2017

·               Working knowledge of ARES, AutoCAD, Visio, AIA Billing, VoIP, Juniper, Cisco, MS Office, Remedy                                                                                                                                     

 

Completed the following BICSI classes:

·               Introduction to Voice/Data Cabling Systems

·               Designing Telecommunications Distribution Systems

·               Telecommunications Distribution Systems Review

·               PM 100 and PM 120

 

EDUCATION

·               University of Delaware, Newark, DE. Completed 128 credits towards a BS in English with an Education Concentration. 

·               University of Arkansas, Little Rock, AR. Completed 72 credits towards a BA in Radio/Television/Film.  (

·               Aumonerie Universitaire Protestante, Strasbourg, France. Completed a certification in French Language and Civilization.